As promised, a repost. I chose this one because I’ve just settled into bed in a hotel after a six hour trip that took 36 hours to complete (Including 12 hours enjoying the sights and scenes of IAH, terminal C, and an overnight stay at the Sheraton Airport Hotel, courtesy of United Airlines).

When my daughter and I checked into that hotel, the Sheraton, the kind, patient, and friendly woman at the registration desk told me they have 50 unexpected guests every night, and some of those guests have large families. Fifty, every night, on average, for the last few months, as the travel industry has had a complete come-apart, as my mother might have described it.

That lovely hotel clerk at the Sheraton, like the car rental rep I’ll tell you about in a minute, had been working extra hours and extra shifts, because everyone’s understaffed and overworked and just trying to keep up with it all, including all of the things outside of work.

The car rental clerk? I overheard her talking on her phone, in the ladies room, about 15 minutes after I’d had a thoroughly nice experience completing my rental registration paperwork. “I’m trying to get out of here by 4,” I overheard her say, “so I can pick up the kids and get to (destination) by 5:30 if I’m lucky.” She went on to talk about how school pick up and her work schedule were just not making life easy, for anyone.

Those are just two of probably a dozen hard-working, friendly, kind people my daughter and I met in the last two days, in airports crowded with people practicing their psychological flexibility (some doing better at that than others).

Point here?

Pretty much everyone is struggling under the weight of the present moment, and in this present situation a little kindness goes a very long way indeed.

Be that kindness.

Here’s the original post, from earlier this year but still relevant:

At the start of the year, The New York Times asked a question that seems still to be on everyone’s mind: Why, exactly, is everyone so angry?

There is no question that the last several years have taken a toll on our psychological well-being. Pandemic-related stress made headlines with stories of short-tempered customer service agents, conflicts over masks and vaccines, exhausted healthcare workers and weary teachers walking off the job, and anxious parents staging public demonstrations.

The wear-and-tear has been evident in ordinary, daily life, too. Spats with partners or spouses seem to come out of nowhere. Children exhibit more restless, unsettled or even angry behavior. Once-close relationships with friends, acquaintances or co-workers are strained and distant. 

After more than two years of disruption, almost everything about interpersonal relationships feels out of sync, at home, at work, and in public venues.

All these things are interconnected. No matter how much we like to think that we keep things separate – such as by “leaving work at work” – none of us lives in a silo, and our feelings don’t exist in isolation either. 

How, then, might we start to reclaim a sense of balance and order in our relationships, whether we’re in our own living rooms, an office conference room, or a busy store?

How to build healthier connections

  • Take Time to Connect, Because Charity Begins at Home: Regardless of how busy our schedules are, setting aside time to talk and connect is important. If you’ve gotten in the habit of “doing your own thing” at home, perhaps try scheduling time together with your partner, child, or roommate. The topics don’t need to be heavy, and the time interval does not need to be long for the interaction to be a meaningful way of reconnecting.
  • Reflective listening: We hear a lot about active listening, but reflective listening – listening carefully and then repeating back what another person has said to you – can particularly help in situations of conflict. The goal is not to be a parrot. Instead, repeating or restating what the other person said can allow us to hear their perspectives in our own voice, and better understand them. This simple act can change the tone of an interaction.
  • Assume positive intent: It’s easy to think otherwise, but there are volumes of social science research behind this simple truth: People most often intend to do right by others and themselves, even when they say or do things that may seem hurtful, insensitive or selfish. When encountering someone whose behavior comes across as callous or hurtful – particularly if that person is a close family member or friend – how might the situation improve if you paused to consider positive intent?
  • Be honest with yourself about relationships that are unhealthy, abusive or no longer working as positive forces in your life. Friendly compromise, based on mutual respect, is healthy in relationships. Abusive behavior is not. If the conflict or negativity is with a close friend, colleague, or family member, perhaps a cooling-off period, giving everyone a chance to breathe and calm down, will, in time, lead to restoring the connection later.
  • Accept things and people as they are. As the often-quoted Maya Angelou line goes, “When people show you who they are, believe them the first time.” Although these words are frequently cited in support of recognizing and ending an unhealthy connection, the true meaning behind the words is deeper. Acknowledging people as they are, not as we want them to be, is the foundation of trust in relationships. This kind of acceptance takes time to master. But even if we want situations to improve, we need to begin with reality.
  • Know that self-care isn’t selfish. Just as a car can’t run on an empty tank (or battery), human beings cannot function well – physically, mentally, or spiritually – from a place of deficiency. While our “surge capacity” can get us through short-term, temporary situations, this adaptive response to stress is not only unsustainable in the long term, it’s also depleting in its own way. 

    Rising to an unexpected challenge is part and parcel of being in relationship with others. However, routinely denying your own needs in favor of serving or caring for other people is a losing proposition for everyone. Taking care of your own needs – physical, mental, and spiritual – ensures that you can and will be available to others when they need human support and companionship. 

How to build healthier communities

After mastering these relationship skills at home and with close friends, consider expanding outward with additional practices that are focused on community:

  • Practicing patience, using the 10 second trick. If you sense yourself getting angry or feeling stressed in any situation, a 10-second pause is often enough to breathe and begin considering the other person’s perspective. This concept is as true in the grocery store check-out line as it is at home.
  • Step in for others if it’s safe and appropriate. In some situations, it’s okay to help broker peace between two people (colleagues at work, people in an airport customer service line), perhaps using the reflective listening skills you’ve been practicing at home. Sometimes a neutral third party — you, in such a case — can help others understand one another.

Recognize the power behind small steps

Each of us holds the power to affect our own behavior, which in turn affects those around us. With patience, we may find that the small, daily practices we employ to improve our personal relationships eventually make for a more peaceful community everywhere.


  1. After two 16 hour trips to travel from Dulles to Edmonton, Alberta, Canada and back in which Customs accidentally impounded MCC’s guitars I’m convinced that I’ll be working on sponsorships in order to fly private. TSA and Customs review you, your paperwork and declarations on the tarmac.

    Keep in mind these are three hour flights. Because I keep on top of these things I know what the American Airlines Prez said. This won’t be straightened out until 2024. The only way to deal with this is to be kind to those trying to help.

    Never pull a Ted Cruz and scream “Don’t you know who I am?” If I were that ticket counter person I’d accidentally send him to Mexico and his luggage to Mars.


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